Return & Exchange Policy

Returns & Exchanges Policy

At OXEN, your satisfaction is our priority. We want you to have a seamless shopping experience, and we are here to assist you with any returns or exchanges. Please take a moment to read our Returns & Exchanges Policy to ensure a hassle-free process.

7 Days Happiness Guarantee

We are pleased to accept unworn and unwashed merchandise, still bearing their original tags, within 7 days of purchase for either a refund or an exchange. Your happiness matters to us, and we want you to be fully content with your purchase.

How to Make a Return or Exchange:

1. Contact us: If you decide to return or exchange any item from your online order, Please go to contact us page and enter your and product details. This will help us process your request efficiently.

2. Repack the Merchandise: Ensure that the item(s) you intend to return, along with the completed Return Form, are securely packed in their original packaging. Your cooperation in providing all necessary details will aid in a smooth return process.

3. Ship to Our Address: We kindly ask that you arrange for traceable delivery, such as a courier or registered post, for the return shipment. Please note that the shipping cost for the return will be at your own expense. Address the package to:

Consumer Returns Department P-81 Gulshan Ali Housing Saddar Bazar Ghulam Muhammadabad Faisalabad

Refund Process:

Refund requests will be processed within 7 working days from the date we receive the returned products. Once the products are inspected and the return is approved, we will initiate the refund process. Please note that the delivery charges will not be refunded as part of the return process.

Contact Information:

If you have any queries regarding the exchange or return process, our dedicated team is here to assist you. You can reach us at info@oxen.com or contact us directly at 03008653454 between 10:00 AM and 5:00 PM, Monday to Saturday.

Authenticity Assurance:

We take pride in selling only genuine products. Rest assured, we do not deal in fake brands. Your trust in our authenticity is our commitment to you.

At OXEN, we are committed to making your shopping experience enjoyable and hassle-free. Your satisfaction is our top priority, and we thank you for choosing us for your fashion needs.

Best regards,

The OXEN Team